Syringe.Net.Nz
Irregular Injection of Opinion
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 Wednesday, July 30, 2008
Westpac and their Xero Setup Fee

So I'm a real fan of Xero now having been using it for several months across a number of my businesses. I am, however, a Westpac customer so until now have not been able to automate my statement data feeds.

This has now changed. Well done to the Xero team for finally getting Westpac sorted.

The sting in the tail though is that Westpac want to charge me $25 for setting this feature up.

This was noted by both Rowan and Ben commenting that Westpac just don't 'get it'.

I have already sent a *wild* please explain email to my bank manager and await a reply. To be honest Westpac have never really *got* small business. I remember the first time I applied for a mortgage was when I was running Kognition. They declined my application even though I had solid cashflow forecasts. The irony was that when I finally came to settle on the house I had the full purchase price actually sitting in the business account (it was a small house in Dunedin... don't go getting any ideas of vast wealth...).

So Westpac. Sort your shit out!

I'll post any updates here... But have every intention to throw my toys over this one...

resonant.cer (.48 KB) Rants|Wednesday, July 30, 2008 8:23:59 PM UTC|Comments [1]|    
Wednesday, July 30, 2008 11:40:29 PM UTC
I agree, this really annoyed me too. I've commented on both the Xero blog and Rowan's blog and yesterday got a call from someone at Westpac who had read the comments and offered to reverse the $25 fee for me. I said that it wasn't the point, and would only be happy if Westpac reversed the fee for all their small business customers. We'll see what happens but good on you for complaining too.
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